Customer Service Agent (English) – Remote Night Shift

Über das Unternehmen

Swisscom is Switzerland’s leading telecommunications provider and one of its foremost IT companies. With a strong commitment to connecting people and businesses, we deliver innovative solutions across mobile, fixed-line, internet, and TV services. Our dedication to customer satisfaction drives us to constantly improve and grow, providing excellent service to millions of customers nationwide. Join a company that values innovation, reliability, and its people.

Stellenbeschreibung

We are seeking a dedicated and energetic Customer Service Agent to join our remote night shift team. This is a unique opportunity to provide essential support to our English-speaking customers during off-peak hours, ensuring their inquiries and issues are resolved efficiently and professionally. As a Remote Night Shift Customer Service Agent, you will be the first point of contact for our valued clients, offering assistance with technical issues, billing inquiries, service activations, and general product information. This role requires excellent communication skills, a problem-solving mindset, and the ability to thrive in a self-managed, remote environment. While working independently, you will be part of a supportive team committed to providing an exceptional customer experience 24/7. This position is 100% remote, allowing you to work from the comfort of your home.

Hauptverantwortlichkeiten

• Respond promptly and professionally to customer inquiries via phone, email, and chat during night shift hours.
• Diagnose and resolve technical issues related to telecommunications services, guiding customers through troubleshooting steps.
• Assist customers with billing questions, account changes, and service upgrades/downgrades.
• Accurately document all customer interactions and resolutions in the CRM system.
• Collaborate with other departments to escalate complex issues and ensure timely resolution.
• Maintain a high level of product and service knowledge to provide accurate and comprehensive information.
• Adhere to company policies and procedures, including data privacy and security guidelines.
• Contribute to team goals by achieving performance targets for customer satisfaction and efficiency.

Erforderliche Fähigkeiten

• Fluent in English (written and spoken).
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and critical thinking.
• Proficiency in using computer systems and basic office software.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-centric attitude with a passion for helping others.
• Availability to work consistent night shifts.

Bevorzugte Qualifikationen

• Previous experience in a customer service or call center environment.
• Familiarity with telecommunications products and services.
• Experience working night shifts or in a remote capacity.
• Knowledge of other official Swiss languages (German, French, Italian) is a plus.

Vorteile & Zusatzleistungen

• Competitive annual salary with night shift differential.
• Comprehensive health and wellness benefits package.
• 100% remote work flexibility.
• Opportunity for professional growth and career development within a leading company.
• Supportive team environment and ongoing training.
• Employee discounts on Swisscom products and services.

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