Werkstudent: Hospitality Management – English Welcome

Über das Unternehmen

Accor Hotels is a world-leading hospitality group with a presence in 110 countries. We offer unique and meaningful experiences in more than 5,300 hotels, resorts, and residences, as well as 10,000 food and beverage venues worldwide. Our diverse brands range from luxury to economy, and we are committed to providing outstanding service and fostering an inclusive work environment. In Sindelfingen, we pride ourselves on being a central hub for business travelers and tourists alike, offering top-tier amenities and a warm welcome to all.

Stellenbeschreibung

We are looking for an enthusiastic and service-oriented Werkstudent (student worker) to join our Hospitality Management team in Sindelfingen. This role is perfect for a student eager to gain practical experience in the hospitality sector, focusing on enhancing the guest experience, particularly for our international visitors. You will be instrumental in creating a welcoming atmosphere, providing information, and ensuring smooth operations, utilizing your excellent English communication skills.

Hauptverantwortlichkeiten

• Warmly welcome and assist international guests upon their arrival and throughout their stay.
• Provide information about hotel services, local attractions, and transportation in English.
• Handle guest inquiries, requests, and minor complaints promptly and professionally, escalating issues as necessary.
• Support the front office and guest relations teams with administrative tasks and operational duties.
• Assist in preparing guest amenities and ensuring common areas are tidy and presentable.
• Collaborate with various departments to ensure a seamless and positive guest experience.
• Participate in team meetings and contribute to continuous improvement initiatives.

Erforderliche Fähigkeiten

• Currently enrolled in a Bachelor's or Master's program in Hospitality Management, Tourism, Business Administration, or a related field.
• Fluent in English (C1/C2 level) and proficient in German (B2 level preferred).
• Excellent communication and interpersonal skills.
• Strong service orientation and a proactive, friendly demeanor.
• Ability to work independently and as part of a team.
• Flexibility to work shifts, including evenings and weekends, as required by hotel operations.

Bevorzugte Qualifikationen

• Previous experience in a customer service or hospitality role (e.g., internships, part-time jobs).
• Knowledge of other foreign languages.
• Familiarity with hotel management software (e.g., Opera PMS).
• Ability to multitask and remain calm under pressure.

Vorteile & Zusatzleistungen

• Flexible working hours to accommodate your study schedule.
• Opportunity to gain hands-on experience in a renowned international hotel group.
• Mentorship and professional development opportunities.
• Access to Accor's global learning platforms and internal training programs.
• Employee discounts on Accor hotels worldwide.
• A dynamic and multicultural work environment.

Jetzt bewerben